Returns & Exchanges
At Biomask, we stand by the quality of our skincare; if you are not completely satisfied with your purchase, you can return your items within 30 days of receipt for a full refund or exchange. To maintain hygiene standards, we ask that all returned products remain in their original packaging and in unused condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your BioMask products in their original box, ensuring all seals are intact, and include a printed copy of your return authorization form.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our lab team inspects the returned items, we will process your refund to your original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing