Frequently Asked Questions
Your guide to radiant skin and seamless shopping with Biomask.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Are Biomask products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and crafted with hypoallergenic, plant-based ingredients to ensure they are gentle yet effective for all skin types, including sensitive skin.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the unused portion for a full refund, minus shipping costs.
Are your products cruelty-free and vegan?
Absolutely. Biomask is committed to ethical beauty. All our products are 100% vegan and we never test on animals at any stage of production.
Do you offer subscription discounts?
Yes! When you choose our 'Subscribe & Save' option, you receive 15% off every recurring order and can customize your delivery frequency.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.